Contact Information

We are here to help.

If you have any questions regarding our products, orders, payments, shipping, delivery, returns, refunds or other customer service matters, please contact us through the Contact Us form available on our online store.

Customer Service

You may contact us regarding:

  • Product information;

  • Order status;

  • Order changes or cancellations;

  • Payment questions;

  • Shipping and delivery;

  • Shipment tracking;

  • Delayed or missing parcels;

  • Damaged products;

  • Incorrect or missing items;

  • Returns and exchanges;

  • Refunds;

  • Privacy or data protection requests; and

  • General customer service enquiries.

When contacting us about an existing order, please include your order number and the email address used when placing the order so that we can assist you more efficiently.

Business Information

Company name: Dansk Produktionsteknologi ApS
CVR number: 39604787
Director: Jakob Stepping Pedersen

Registered address:
Brå Møllevej 12
8783 Hornsyld
Denmark

How to Contact Us

Please use the Contact Us page available on our online store to submit your enquiry.

When submitting a request, please provide as much relevant information as possible, including:

  • Your full name;

  • Order number, where applicable;

  • Email address used for the order;

  • Product name;

  • Description of your question or issue; and

  • Photographs or videos where relevant.

This information helps us review and respond to your request more efficiently.

Order and Delivery Enquiries

For questions concerning an order or delivery, please provide:

  • Order number;

  • Recipient name;

  • Delivery address;

  • Product ordered; and

  • Tracking number, if available.

Please do not provide passwords, full payment card details or other sensitive financial credentials through the contact form.

Returns and Refunds

Before returning any product, please contact us first and review our Return and Refund Policy.

Please do not send a return to our registered business address unless you have received applicable return instructions from us.

The correct return location may depend on the product, warehouse or fulfilment arrangement.

Privacy Requests

If you wish to exercise a privacy or data protection right, including requesting access, correction or deletion of personal information, please contact us through our Contact Us page.

Please clearly state that your request relates to privacy or personal data.

We may request reasonable information to verify your identity before processing certain privacy requests.

Important Notice

Our registered business address is:

Dansk Produktionsteknologi ApS
Brå Møllevej 12
8783 Hornsyld
Denmark

This address is our registered company address and should not automatically be used as a return address unless we have specifically instructed you to send a return there.

For all product returns, please contact us first.

Company Details

Dansk Produktionsteknologi ApS
CVR: 39604787
Director: Jakob Stepping Pedersen
Brå Møllevej 12
8783 Hornsyld
Denmark