Terms of Service

Effective date: August 25, 2026

1. Introduction

Welcome to our online store.

This website and online store are operated by Dansk Produktionsteknologi ApS. Throughout these Terms of Service, the terms “we,” “us,” “our,” and the “Company” refer to Dansk Produktionsteknologi ApS.

We provide access to this website, online store, product information, content, tools, features and related customer services, collectively referred to as the “Services.”

Our online store uses Shopify as its e-commerce platform.

These Terms of Service govern your access to and use of the Services, including purchases made through our online store.

Our Privacy Policy, Return and Refund Policy, Shipping and Delivery Policy, Payment Policy and other policies published on our online store also form part of the terms governing your use of the Services.

Please read these Terms carefully before accessing or using the Services.

By visiting our online store, creating an account, placing an order or otherwise using the Services, you agree to these Terms.

If you do not agree to these Terms, you should not use the Services.

Nothing in these Terms is intended to exclude or restrict any mandatory consumer rights available to you under applicable Danish, European Union or European Economic Area consumer protection law.

2. Company Information

The Services are provided by:

Company name: Dansk Produktionsteknologi ApS
CVR number: 39604787
Director: Jakob Stepping Pedersen
Registered address: Brå Møllevej 12, 8783 Hornsyld, Denmark
Country: Denmark

For questions regarding these Terms or your order, please contact us through the Contact Us page available on our online store.

3. Eligibility to Use the Services

You may use the Services only if you are legally capable of entering into a binding agreement under the laws applicable to you.

By using the Services, you confirm that:

  • You have reached the applicable legal age of majority; or

  • Where permitted by law, you are using the Services with the involvement and supervision of a parent or legal guardian.

You agree to use the Services only for lawful purposes and in accordance with these Terms.

We may restrict, suspend or terminate access where we reasonably believe that a user:

  • Has materially violated these Terms;

  • Has provided false or misleading information;

  • Is using the Services for fraudulent or unlawful purposes;

  • Has attempted to interfere with website security; or

  • Creates a material risk to us, our customers or third parties.

4. Customer Accounts

Certain features of our online store may require you to create a customer account.

When creating an account or placing an order, you may be required to provide information including:

  • Your full name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Delivery address;

  • Payment information; and

  • Other information reasonably required to process your order.

You agree that the information you provide will be accurate, complete and current.

You are responsible for maintaining the confidentiality of your account credentials.

You should contact us promptly if you believe your account has been accessed or used without authorization.

You may not sell, transfer or assign your customer account to another person without our authorization.

5. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed through our Services are accurate.

However, actual products may vary slightly from their online appearance because of factors such as:

  • Screen settings;

  • Device displays;

  • Lighting conditions;

  • Photography;

  • Manufacturing variations; and

  • Product improvements.

Product images are provided for reference and illustrative purposes.

We may update product descriptions, specifications, photographs or other product information where reasonably necessary.

We may also:

  • Modify products;

  • Discontinue products;

  • Introduce new versions;

  • Limit product quantities;

  • Restrict sales to certain destinations; or

  • Correct inaccurate product information.

Nothing in this section limits any mandatory right available where a product is defective, incorrectly described or otherwise does not conform to the purchase contract.

6. Product Availability

All products are offered subject to availability.

Adding a product to your shopping cart does not reserve the product.

If a product becomes unavailable after you submit an order, we may:

  • Cancel the affected item;

  • Contact you for instructions;

  • Offer an appropriate alternative; or

  • Refund any amount already paid for the unavailable product.

7. Placing an Order

Submitting an order through our online store constitutes an offer to purchase the products selected by you.

An automated order confirmation or acknowledgment confirms that we have received your order but does not necessarily mean that the order has been accepted.

A binding purchase agreement will generally be formed when we:

  • Confirm acceptance of the order;

  • Confirm that the order has been dispatched; or

  • Otherwise expressly confirm acceptance.

Please review your order carefully before submitting it.

Once an order has entered processing or fulfilment, we may not be able to make voluntary changes or cancellations.

Any statutory cancellation or withdrawal rights remain unaffected.

8. Right to Reject or Cancel Orders

We may reject or cancel an order where reasonably necessary, including where:

  • A product is unavailable;

  • Payment cannot be authorized or verified;

  • Billing or delivery information is incorrect or incomplete;

  • Fraudulent or unauthorized activity is reasonably suspected;

  • An obvious pricing or product information error has occurred;

  • Purchase limits have been exceeded;

  • Delivery to the supplied location is unavailable; or

  • Processing the order would violate applicable law.

If payment has already been collected for an order that we cancel, the relevant amount will be refunded using the original payment method or another appropriate method where necessary.

9. Personal and Lawful Use

Unless otherwise agreed, products purchased through our online store are intended for lawful personal or household use.

You must not use the Services or purchase products for:

  • Fraudulent transactions;

  • Unauthorized commercial resale;

  • Illegal export;

  • Sanctions evasion;

  • Misrepresentation; or

  • Any other unlawful purpose.

We may limit quantities or cancel orders where we reasonably believe the Services are being misused.

10. Prices

Product prices are displayed through our online store.

The applicable price will generally be the price displayed when you submit your order.

Prices may change from time to time without prior notice.

A price change will not normally affect an order that has already been accepted, except where the displayed price was clearly the result of an obvious error.

The final amount payable will be displayed during checkout before you submit the order.

11. Promotions and Discounts

Promotional offers, coupon codes and discounts may be subject to additional conditions, including:

  • Eligibility requirements;

  • Start and end dates;

  • Minimum order amounts;

  • Product exclusions;

  • Country restrictions;

  • Maximum usage limits; and

  • One-use-per-customer restrictions.

Where specific promotional terms conflict with these Terms regarding that promotion, the specific promotional conditions will apply.

12. Taxes, Customs and Additional Charges

Applicable taxes and charges will be displayed during checkout where reasonably possible.

For international orders, additional charges may include:

  • VAT;

  • Customs duties;

  • Import taxes;

  • Customs clearance charges;

  • Handling charges; and

  • Other charges imposed by authorities in the destination country.

Where such charges are included in the purchase price, this will be indicated during checkout.

Unless expressly stated otherwise, customers may be responsible for customs duties or import charges imposed by authorities in the destination country.

Customers are responsible for ensuring that ordered products may legally be imported into their destination country.

13. Payment

You agree to provide accurate and complete billing and payment information.

By submitting a payment, you confirm that:

  • You are authorized to use the selected payment method;

  • The information provided is accurate; and

  • You authorize the applicable payment provider to process the transaction.

Payments may be processed through Shopify or independent banks, payment processors, payment gateways or other payment providers.

Available payment methods may vary depending on:

  • Country or region;

  • Currency;

  • Order value;

  • Product;

  • Delivery method; and

  • Other checkout conditions.

Only payment methods displayed during checkout are available for the relevant order.

We may delay or cancel an order if payment cannot be reasonably verified or authorized.

14. Shipping and Delivery

Shipping and delivery are governed by our separate Shipping and Delivery Policy.

Delivery periods displayed on our online store are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances including:

  • Carrier delays;

  • Customs inspections;

  • Incorrect delivery information;

  • Public holidays;

  • Severe weather;

  • Transportation interruptions;

  • Regulatory restrictions;

  • Strikes;

  • Natural disasters; or

  • Other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

If delivery fails because the customer provided an incorrect or incomplete address, reasonable additional delivery costs may be charged where permitted by law.

For consumer orders, risk of loss or damage generally transfers when you, or a third party designated by you other than the carrier, physically receives the goods, subject to applicable law.

15. Returns and Right of Withdrawal

Returns, exchanges and refunds are governed by our Return and Refund Policy.

Eligible consumers in the European Union and European Economic Area generally have a statutory 14-day right of withdrawal for qualifying distance purchases, subject to applicable exceptions.

Where this statutory withdrawal right applies:

  • You may withdraw without giving a reason;

  • You must inform us before the withdrawal period expires;

  • Returned goods must be sent back within the applicable statutory period; and

  • You may be responsible for the direct cost of returning the goods where this was properly disclosed before purchase.

Our voluntary 30-day return policy provides additional return options and does not replace or reduce any mandatory consumer rights.

If a product is defective, damaged, incorrectly supplied or otherwise non-conforming, your statutory rights remain unaffected.

16. Refunds

Approved refunds will generally be issued using the original payment method unless another method is agreed or required.

Refund processing times may depend on:

  • The reason for the return;

  • The applicable statutory rights;

  • The payment method;

  • When the returned product is received;

  • When acceptable proof of return is provided; and

  • The processing time of your bank or payment provider.

Where a statutory withdrawal right applies, refunds will be handled within the applicable legal period.

Where legally permitted, we may withhold reimbursement until we receive the returned goods or you provide acceptable evidence that the goods have been sent back.

Please review our Return and Refund Policy for additional information.

17. Intellectual Property

Content available through our Services may be protected by copyright, trademark and other intellectual property laws.

This may include:

  • Company names;

  • Brand names;

  • Logos;

  • Product names;

  • Product descriptions;

  • Photographs;

  • Videos;

  • Graphics;

  • Text;

  • Website designs;

  • Layouts;

  • Icons;

  • Software; and

  • Other website content.

Such content may belong to Dansk Produktionsteknologi ApS, Shopify, licensors, service providers or other rights holders.

Unless expressly permitted, you must not:

  • Copy protected content;

  • Reproduce or republish website content;

  • Modify or adapt protected material;

  • Create unauthorized derivative works;

  • Sell or commercially exploit protected content;

  • Remove copyright or trademark notices;

  • Misrepresent ownership of content; or

  • Use protected trademarks or branding without permission.

Nothing in these Terms transfers ownership of our intellectual property to you.

18. Customer Reviews and Submitted Content

Where our Services allow you to submit reviews, photographs, videos, comments, suggestions or other content, you retain ownership of your original content.

By submitting content to us, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt and publish that content where reasonably necessary for legitimate business purposes, including:

  • Displaying customer reviews;

  • Operating our Services;

  • Responding to customer feedback;

  • Improving our Services; and

  • Marketing our products or Services.

You confirm that content submitted by you:

  • Is owned by you or submitted with appropriate permission;

  • Does not infringe another person's rights;

  • Is not unlawful;

  • Is not intentionally false or misleading;

  • Is not abusive, defamatory or obscene; and

  • Does not contain viruses or malicious software.

We may remove content that violates these Terms or applicable law.

19. Third-Party Tools and Services

Our Services may contain or use tools, integrations and services provided by independent third parties.

Your use of such third-party services may be subject to the provider's own:

  • Terms of service;

  • Privacy policy; and

  • Operating conditions.

We do not necessarily own or control these third-party services.

To the extent permitted by law, we are not responsible for losses caused exclusively by an independent third-party service outside our reasonable control.

20. Shopify

Our online store uses Shopify's e-commerce infrastructure.

Shopify may provide services including:

  • Store hosting;

  • Checkout technology;

  • Security features;

  • Payment integrations;

  • Store management tools; and

  • Data-processing services.

Unless expressly stated otherwise, products offered through our online store are sold by Dansk Produktionsteknologi ApS, not by Shopify.

Shopify may independently process certain personal information in accordance with its own privacy documentation and applicable law.

21. Third-Party Links

The Services may contain links to websites, applications or platforms operated by third parties.

We do not necessarily control those third-party services and do not guarantee their:

  • Accuracy;

  • Availability;

  • Security;

  • Legality; or

  • Quality.

When you use an external website or service, its own terms and privacy practices will apply.

Transactions entered into directly with independent third parties are between you and those third parties.

22. Privacy

Personal information collected through our Services is handled in accordance with our Privacy Policy.

Our Privacy Policy describes, among other things:

  • What personal information may be collected;

  • How information is used;

  • Legal bases for processing;

  • How information may be shared;

  • Data retention;

  • International data transfers;

  • Cookies and similar technologies; and

  • Privacy rights available to customers.

23. Errors and Inaccuracies

Information available through our Services may occasionally contain:

  • Typographical errors;

  • Pricing errors;

  • Incorrect product descriptions;

  • Availability errors;

  • Incorrect delivery information; or

  • Other inaccuracies.

We may correct inaccurate information once an error is identified.

If an obvious error materially affects your order, we may contact you and offer to:

  • Proceed using the corrected information;

  • Provide an appropriate alternative; or

  • Cancel the affected item and issue an appropriate refund.

Nothing in this section limits mandatory consumer rights.

24. Prohibited Uses

You must not use the Services:

  • For unlawful or fraudulent purposes;

  • To violate applicable laws or regulations;

  • To infringe intellectual property or privacy rights;

  • To harass, threaten or defame others;

  • To submit knowingly false or misleading information;

  • To impersonate another person or organization;

  • To distribute unauthorized spam;

  • To transmit viruses or malicious code;

  • To gain unauthorized access to an account or system;

  • To interfere with website security or performance;

  • To unlawfully collect personal information;

  • To circumvent security measures; or

  • To commercially exploit the Services without authorization.

We may investigate suspected misuse and restrict access where reasonably necessary.

25. Automated Access

Automated systems, software, bots or similar tools must not interact with the Services in a way that:

  • Circumvents security measures;

  • Avoids technical access restrictions;

  • Attempts to bypass CAPTCHA or verification systems;

  • Scrapes protected content without authorization;

  • Accesses customer accounts without authorization;

  • Interferes with website performance; or

  • Otherwise violates these Terms.

We may use reasonable technical measures to prevent automated activity that creates security, privacy, intellectual property or operational risks.

26. Suspension or Termination

We may suspend or terminate access to all or part of the Services where reasonably necessary because:

  • These Terms have been materially violated;

  • Fraud or unlawful activity is reasonably suspected;

  • Website security has been threatened;

  • An account creates a material risk to other users or third parties; or

  • We are legally required to do so.

Termination does not affect rights and obligations that arose before termination.

Provisions that by their nature are intended to continue after termination will remain effective.

27. Availability of the Services

We make reasonable efforts to maintain the availability, accuracy and security of the Services.

However, we cannot guarantee that the Services will always be:

  • Uninterrupted;

  • Completely error-free;

  • Compatible with every browser or device;

  • Free from temporary technical failures; or

  • Completely secure.

The Services may occasionally be unavailable because of:

  • Maintenance;

  • Updates;

  • Technical failures;

  • Security incidents;

  • Internet disruptions; or

  • Circumstances outside our reasonable control.

Nothing in these Terms excludes mandatory guarantees or consumer rights that cannot legally be excluded.

28. Limitation of Liability

To the maximum extent permitted by applicable law, Dansk Produktionsteknologi ApS will not be liable for indirect or consequential losses that were not reasonably foreseeable when the relevant contract was formed.

Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded, including liability relating to:

  • Fraud or fraudulent misrepresentation;

  • Intentional misconduct;

  • Death or personal injury caused by negligence;

  • Mandatory product liability;

  • Gross negligence where liability cannot legally be limited; or

  • Mandatory consumer rights.

29. Customer Responsibility

To the extent permitted by law, you may be responsible for reasonable losses or claims resulting from:

  • Your unlawful use of the Services;

  • A material breach of these Terms;

  • Your infringement of another person's rights; or

  • Content submitted by you without the required rights or permissions.

You will not be responsible for losses resulting from our own unlawful conduct, negligence or breach.

30. Force Majeure

We will not be responsible for delay or failure caused by events outside our reasonable control.

Such events may include:

  • Natural disasters;

  • Extreme weather;

  • War or civil unrest;

  • Government actions or restrictions;

  • Epidemics;

  • Strikes;

  • Transportation disruptions;

  • Customs restrictions;

  • Telecommunications failures;

  • Power outages; or

  • Failure of essential third-party infrastructure.

Where such circumstances affect an order, we will take reasonable steps to reduce their impact where reasonably possible.

Mandatory consumer rights remain unaffected.

31. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will apply to the fullest extent legally permitted.

The remaining provisions will continue to remain effective.

32. No Waiver

If we delay or fail to exercise a right under these Terms, this does not mean that we have permanently waived that right.

Any waiver applies only to the specific circumstance for which it was granted.

33. Entire Agreement

These Terms, together with our policies incorporated by reference, govern your use of the Services.

These policies may include our:

  • Privacy Policy;

  • Return and Refund Policy;

  • Shipping and Delivery Policy;

  • Payment Policy; and

  • Other policies displayed through our online store.

Nothing in this section excludes any information or statement that applicable consumer law requires to form part of your purchase contract.

34. Governing Law

These Terms and purchases made through our online store are governed by the laws of Denmark, subject to applicable mandatory consumer protection law.

If you are a consumer residing in another EU or EEA country, this choice of law does not remove mandatory consumer protections available to you under the laws applicable in your country of residence.

35. Dispute Resolution

If you have a complaint or dispute regarding an order or the Services, we encourage you to contact us first so that we can attempt to resolve the matter directly.

Please contact us through the Contact Us page on our online store.

Where a dispute cannot be resolved directly, you may have the right to refer the matter to an appropriate consumer dispute resolution body or a competent court.

Nothing in these Terms requires a consumer to waive a right to bring a claim before a court having jurisdiction under applicable consumer law.

36. Changes to These Terms

We may update these Terms from time to time to reflect:

  • Changes to our Services;

  • Changes to business practices;

  • Changes to payment or delivery arrangements;

  • Changes to technology;

  • Legal or regulatory developments;

  • Security requirements; or

  • Other legitimate operational reasons.

The latest version will be published through our online store with an updated effective date.

Where required by law, appropriate notice will be provided before material changes take effect.

Changes will not retroactively remove mandatory rights connected with purchases already completed.

37. Contact Information

If you have questions regarding these Terms, your order or the Services, please contact us through the Contact Us page available on our online store.

Company: Dansk Produktionsteknologi ApS
CVR number: 39604787
Director: Jakob Stepping Pedersen
Registered address: Brå Møllevej 12
Postal code and city: 8783 Hornsyld
Country: Denmark