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Shipping and Delivery Policy

Effective date: August 25, 2026

This Shipping and Delivery Policy applies to orders placed through our online store operated by Dansk Produktionsteknologi ApS.

Please review this policy carefully before placing an order.

1. Company Information

Our online store is operated by:

Company name: Dansk Produktionsteknologi ApS
CVR number: 39604787
Director: Jakob Stepping Pedersen
Registered address: Brå Møllevej 12, 8783 Hornsyld, Denmark
Country: Denmark

For shipping, delivery or order-related questions, please contact us through the Contact Us page available on our online store.

2. Shipping Area

We currently provide delivery services to eligible destinations throughout Europe.

Delivery availability may vary depending on:

Destination country or region;
Local carrier coverage;
Product type;
Package size or weight;
Customs or import restrictions;
Local regulations; and
Other logistical limitations.

The availability of delivery to your address will normally be confirmed during checkout.

We reserve the right to decline or cancel an order where delivery to the supplied destination is unavailable, restricted or not reasonably possible.

If payment has already been collected for an order that we cannot deliver, the relevant amount will be refunded using the original payment method or another appropriate method where necessary.

3. Order Processing Time

Orders are normally processed within 1–2 business days after they are successfully submitted and confirmed.

Business days generally mean Monday through Friday, excluding public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Additional processing time may occasionally be required where:

Payment verification is required;
Delivery information is incomplete or incorrect;
Fraud-prevention checks are necessary;
A product is temporarily unavailable;
An order contains multiple products;
An unusually high number of orders is being processed; or
Additional information is required from the customer.

Where reasonably possible, we will contact you if additional information is required before your order can be processed.

4. Estimated Delivery Time

Our estimated standard transportation time for eligible European destinations is:

5–7 business days after dispatch.

Please note that this estimate does not include the order-processing period.

For example, an order may require:

1–2 business days for processing + approximately 5–7 business days for transportation.

Delivery times are estimates and are not guaranteed unless a guaranteed delivery service is expressly stated.

Delivery may take longer for:

Remote areas;
Islands;
Locations with limited carrier coverage;
Orders requiring customs clearance;
Destinations affected by local restrictions; or
Circumstances outside our reasonable control.

5. Shipping Charges

Any applicable shipping charge will normally be displayed during checkout before you complete your order.

Where free shipping is offered, this will be clearly stated on the relevant product page, promotional page or during checkout.

Additional reasonable delivery charges may apply where permitted by law, including where:

The customer requests a special or expedited delivery service;
An incorrect or incomplete delivery address causes a failed delivery;
A parcel must be reshipped;
A parcel is not collected within the carrier's collection period; or
Additional carrier or remote-area charges apply.

We will not impose an additional shipping charge without appropriate notice where prior disclosure is required by applicable law.

6. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and destinations where this payment option is displayed during checkout.

Where Cash on Delivery is selected:

Payment is generally made to the courier when the parcel is delivered;
The recipient may need to prepare the exact amount where required by the courier;
Available payment methods at delivery may vary by carrier;
The courier may request delivery confirmation or identification where permitted;
The order may not be released if the required payment cannot be collected; and
COD availability may depend on the destination, product, order value and delivery provider.

Cash on Delivery is not necessarily available for every country, postal code, product or order.

If COD is not available for your order, it will normally not appear as a payment option during checkout.

7. Order Confirmation

After successfully submitting an order, customers will normally receive an order confirmation using the contact information provided during checkout.

The confirmation may include:

Order number;
Products ordered;
Order amount;
Shipping address;
Selected payment method; and
Other relevant order information.

An order confirmation acknowledges that we have received your order but does not necessarily mean that the parcel has already been dispatched.

Please review your order confirmation carefully and contact us promptly if you notice any incorrect information.

8. Dispatch Confirmation

Once your parcel has been handed to the shipping carrier, we may provide a dispatch confirmation.

Where available, the dispatch confirmation may include:

Carrier name;
Tracking number;
Tracking link;
Dispatch date; and
Other relevant shipping information.

Please check your spam or junk email folder if you do not receive an expected order or shipping notification.

9. Shipment Tracking

Where shipment tracking is available, tracking information may be provided after your order has been dispatched.

Tracking information may include:

Carrier name;
Tracking number;
Tracking link; and
Current shipment status.

Tracking information may require approximately 24–48 hours after dispatch to become active in the carrier's system.

In some cases, an international tracking number may be replaced by a local carrier tracking number after the parcel reaches the destination country.

If you are unable to track your order, please contact us through our Contact Us page and provide your order number.

10. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Before submitting your order, please verify:

Recipient's full name;
Street name;
House or building number;
Apartment or unit number where applicable;
Postal code;
City;
Country;
Telephone number; and
Email address.

Please contact us as soon as possible if you notice an error in your delivery information.

If the order has not yet been dispatched, we may be able to update the address.

Once the parcel has entered fulfilment or has been dispatched, we cannot guarantee that the delivery address can be changed.

Where permitted by law, the customer may be responsible for reasonable additional shipping or reshipping costs caused by an incorrect or incomplete address supplied by the customer.

This does not apply where the delivery problem results from an error attributable to us or our contracted service provider.

11. Delivery Attempts

The shipping carrier may make one or more delivery attempts depending on local procedures.

If the recipient is unavailable, the carrier may:

Attempt delivery again;
Contact the recipient;
Leave a delivery notice;
Deliver the parcel to an authorized collection point;
Leave the parcel in an authorized safe location where permitted; or
Return the parcel to the sender.

Customers should monitor available tracking information and follow carrier instructions where necessary.

12. Uncollected Parcels

If a parcel is delivered to a collection point, customers are responsible for collecting it within the applicable carrier collection period.

If a parcel is returned because it was not collected, additional reasonable shipping or reshipping costs may apply where permitted by law.

If you believe you will be unable to collect a parcel, please contact the carrier or our customer service team as soon as possible.

13. Refused Deliveries

Refusing a parcel does not automatically constitute a valid return or statutory withdrawal notice.

If you no longer wish to receive an order, please contact us as soon as possible.

Where a parcel is refused without a valid legal reason, reasonable return shipping or handling costs may be deducted from an applicable voluntary refund where permitted by law.

Mandatory consumer rights remain unaffected.

14. Delivery Delays

Although we make reasonable efforts to deliver orders within the estimated period, delays may occasionally occur.

Possible causes include:

Severe weather;
Public holidays;
Carrier congestion;
Transportation interruptions;
Customs inspections;
Border restrictions;
Strikes;
Regulatory inspections;
Incorrect delivery information;
Natural disasters;
Unexpected logistical problems; or
Other circumstances outside our reasonable control.

If your estimated delivery period has passed and your tracking information has not been updated for an extended period, please contact us.

We will review the available shipment information and, where appropriate, contact the delivery provider.

Estimated delivery times do not limit any mandatory rights available to consumers under applicable law.

15. Lost or Undelivered Parcels

A parcel will not automatically be considered lost immediately after the estimated delivery period has passed.

If you believe your parcel may be lost, please first:

Review the tracking information;
Confirm the shipping address;
Check with household members;
Check reception areas or mailrooms;
Check any designated safe delivery location; and
Contact the local carrier where appropriate.

If the parcel still cannot be located, please contact us through our Contact Us page and provide your order number.

We will review the shipment and, where appropriate, investigate the matter with the carrier.

If a parcel is confirmed as lost due to circumstances for which we are responsible, an appropriate remedy may include:

Replacement shipment; or
Refund.

The available solution may depend on product availability, shipment circumstances and applicable consumer law.

16. Damaged Parcels

Please inspect your parcel and products as soon as reasonably possible after delivery.

If your parcel or product arrives damaged, please contact us promptly.

Where possible, please provide:

Your order number;
Description of the damage;
Photographs of the outer packaging;
Photograph of the shipping label;
Photographs of the damaged product; and
Video evidence where relevant.

Please keep the original packaging until the issue has been reviewed.

Where a product is confirmed to have been damaged before or during delivery, we will provide an appropriate solution in accordance with our Return and Refund Policy and applicable consumer law.

17. Incorrect Products

If you receive a product different from the product you ordered, please contact us promptly.

Please provide:

Your order number;
Description of the issue;
Clear photographs of the product received;
Photograph of the parcel; and
Photograph of the shipping label.

After reviewing the information, we may arrange an appropriate:

Replacement;
Return; or
Refund.

18. Missing Products or Components

If an item, accessory or component is missing from your order, please contact us as soon as possible.

Please provide:

Order number;
Description of the missing item;
Photographs of all products received;
Photographs of the outer packaging; and
Photograph of the shipping label.

We will review the information and provide an appropriate solution.

19. Customs, VAT and Import Charges

Orders transported across national borders may be subject to:

Customs inspections;
Import duties;
Value-added tax (VAT);
Customs clearance charges;
Handling charges; or
Other fees imposed by authorities in the destination country.

Where taxes, duties or other charges are included in the amount paid during checkout, this will be indicated where applicable.

Unless expressly stated otherwise, customers may be responsible for customs duties, import taxes or other charges imposed independently by authorities in the destination country.

We do not control charges imposed by customs or tax authorities.

Customers are responsible for ensuring that ordered products may legally be imported into the destination country.

20. Customs Delays

International shipments may be inspected or held by customs authorities.

Customs processing times are outside our direct control.

Where customs authorities request additional documentation or payment from the recipient, the customer should follow the instructions issued by the relevant authority or delivery provider.

A customs delay does not automatically mean that a parcel is lost.

21. Transfer of Risk

For consumer orders, the risk of loss or damage generally transfers to you when you, or a third party designated by you other than the carrier, physically receive the goods.

Where you independently appoint a carrier that was not offered by us, different rules may apply according to applicable law.

Nothing in this section limits mandatory consumer protection rights.

22. Returns and Withdrawal Rights

Shipping-related returns are governed by our Return and Refund Policy.

Eligible consumers in the European Union and European Economic Area generally have a statutory 14-day right of withdrawal for qualifying distance purchases, subject to applicable exceptions.

Where an applicable statutory withdrawal right is exercised:

The customer must notify us within the applicable withdrawal period;
The goods must be returned within the legally required period; and
The customer is generally responsible for the direct cost of returning the goods where this responsibility was properly disclosed before purchase.

Customers will not normally be responsible for reasonable return shipping costs where the return is caused by:

A defective product;
A product damaged before or during delivery;
An incorrect product;
Missing components or accessories; or
Another confirmed error attributable to us.

Please review our Return and Refund Policy for complete return and refund conditions.

23. Force Majeure

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

Such circumstances may include:

Natural disasters;
Extreme weather;
War or civil unrest;
Government restrictions;
Epidemics;
Strikes or labor disputes;
Customs closures;
Carrier interruptions;
Transportation network disruptions;
Telecommunications failures;
Power outages; or
Other comparable events outside our reasonable control.

Where such an event affects an order, we will take reasonable steps to minimize the impact where possible.