Privacy Policy

Last updated: August 25, 2026

This Privacy Policy explains how Dansk Produktionsteknologi ApS (“we,” “us,” “our,” or the “Company”) collects, uses, stores, shares and protects personal information when you visit our online store, purchase products, create or use a customer account, contact us or otherwise interact with our services.

Our online store is operated using the Shopify e-commerce platform.

Please read this Privacy Policy carefully to understand how your personal information may be handled.

1. Company Information

The company responsible for operating the online store and processing personal information is:

Company name: Dansk Produktionsteknologi ApS
CVR number: 39604787
Director: Jakob Stepping Pedersen
Registered address: Brå Møllevej 12, 8783 Hornsyld, Denmark
Country: Denmark

For privacy-related questions or requests, please contact us through the Contact Us page available on our online store.

2. Scope of This Privacy Policy

This Privacy Policy applies when you:

• Visit or browse our online store;

• Create or manage a customer account;

• Place or manage an order;

• Make a payment;

• Request delivery or shipment tracking;

• Request a return, exchange or refund;

• Contact customer support;

• Submit a product review or other content;

• Subscribe to marketing communications;

• Participate in promotions or surveys; or

• Otherwise interact with our online store or related services.

For the purposes of this Privacy Policy, our website, online store, customer service functions and related services are collectively referred to as the “Services.”

3. Personal Information We May Collect

The personal information we collect depends on how you interact with our Services.

3.1 Identity and Contact Information

We may collect information such as:

• Full name;

• Billing address;

• Shipping address;

• Postal code;

• City;

• Country or region;

• Email address;

• Telephone number; and

• Other contact information you voluntarily provide.

3.2 Account Information

If customer accounts are available, we may collect:

• Email address;

• Account name;

• Authentication information;

• Saved addresses;

• Account preferences;

• Communication preferences; and

• Order history.

You are responsible for keeping your login credentials secure and should not share your password or account access information with others.

3.3 Order and Transaction Information

When you place or manage an order, we may process:

• Products ordered;

• Product quantities;

• Product variations or specifications;

• Order number;

• Purchase amount;

• Payment status;

• Shipping status;

• Delivery information;

• Tracking information;

• Returns;

• Exchanges;

• Refund information; and

• Communications relating to the transaction.

3.4 Payment Information

Depending on the payment method selected at checkout, payment-related information may include:

• Payment method;

• Payment status;

• Billing information;

• Transaction identifiers; and

• Payment confirmation information.

Full payment card or financial account information may be processed directly by Shopify or authorized third-party payment providers.

We may not receive or store complete payment card information where payment processing is handled directly by an independent payment provider.

3.5 Customer Support Information

When you contact us regarding an order, product or other issue, we may collect:

• Your name;

• Contact information;

• Order number;

• Product information;

• Photographs or videos you provide;

• Return or refund reasons;

• Complaint information;

• Messages sent to us; and

• Records of our responses.

3.6 Technical and Usage Information

Certain technical information may be collected automatically when you visit our online store, including:

• IP address;

• Browser type;

• Browser language;

• Device type;

• Device identifiers;

• Operating system;

• Pages viewed;

• Date and time of access;

• Referring website;

• Session information;

• Click and navigation information;

• Cookie identifiers;

• Approximate location derived from an IP address;

• Network information; and

• Website performance or error information.

3.7 Marketing and Preference Information

Where applicable, we may collect information such as:

• Product interests;

• Marketing preferences;

• Advertising interactions;

• Previously viewed products;

• Previously purchased products;

• Promotional campaign participation;

• Survey responses; and

• Customer satisfaction information.

3.8 Information You Voluntarily Submit

You may also provide information through:

• Product reviews;

• Comments;

• Photographs;

• Videos;

• Product questions;

• Customer service messages;

• Return requests;

• Complaint submissions; and

• Other forms or communications.

4. How We Collect Personal Information

We may obtain personal information through several sources.

Information You Provide Directly

We may receive personal information when you:

• Place an order;

• Create an account;

• Complete a form;

• Enter billing or delivery information;

• Contact us;

• Request a return or refund;

• Subscribe to marketing communications;

• Participate in a promotion or survey; or

• Otherwise provide information through our Services.

Information Collected Automatically

Certain information may be collected automatically through technologies such as:

• Cookies;

• Server logs;

• Pixels;

• Analytics technologies;

• Device identifiers;

• Website security technologies; and

• Similar technologies.

Information From Service Providers

We may receive information from third parties that help us operate our business, including:

• Shopify;

• Payment processors;

• Banks and payment providers;

• Warehousing or fulfilment providers;

• Shipping companies;

• Couriers;

• Website hosting providers;

• Cloud service providers;

• Customer support providers;

• Fraud-prevention providers;

• Analytics providers; and

• Marketing or advertising providers.

5. How We Use Personal Information

We may use personal information to:

• Operate and maintain our online store;

• Create and manage customer accounts;

• Verify customer identity where reasonably necessary;

• Receive and process orders;

• Process and verify payments;

• Arrange order fulfilment;

• Arrange shipping and delivery;

• Provide tracking information;

• Communicate about orders;

• Provide customer service;

• Respond to questions and complaints;

• Process cancellations, returns, exchanges and refunds;

• Detect and prevent fraudulent transactions;

• Protect customer accounts;

• Maintain website and payment security;

• Maintain transaction and accounting records;

• Improve our products and Services;

• Understand how customers use the online store;

• Improve website performance and functionality;

• Personalize the shopping experience;

• Conduct customer satisfaction surveys;

• Send necessary transactional communications;

• Send marketing communications where legally permitted;

• Measure marketing and advertising performance;

• Comply with accounting, tax and other legal requirements;

• Establish, exercise or defend legal claims; and

• Protect our business, customers and service providers.

6. Legal Bases for Processing

Where the General Data Protection Regulation (“GDPR”), European Economic Area data protection rules or other applicable privacy legislation requires a lawful basis, we may rely on one or more of the following.

Performance of a Contract

We may process personal information where necessary to:

• Accept and process your order;

• Receive or verify payment;

• Deliver products;

• Provide customer service;

• Process returns or refunds; or

• Otherwise fulfil a contract with you.

Compliance With Legal Obligations

We may process or retain information where necessary to comply with:

• Accounting requirements;

• Tax obligations;

• Consumer protection requirements;

• Fraud-prevention requirements;

• Court orders;

• Regulatory requests; and

• Other applicable legal obligations.

Legitimate Interests

Where permitted by law, we may process information for legitimate business interests including:

• Preventing fraud;

• Securing our online store;

• Improving our Services;

• Evaluating website and business performance;

• Managing customer relationships;

• Responding to customer enquiries;

• Protecting our legal rights; and

• Maintaining appropriate business records.

When relying on legitimate interests, we consider whether our interests are outweighed by your rights and freedoms.

Consent

Where required by law, we may ask for your consent before:

• Sending certain marketing communications;

• Activating non-essential cookies;

• Using information for personalized advertising;

• Processing information for optional purposes; or

• Sharing information where consent is the appropriate legal basis.

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.

7. How We Share Personal Information

We may disclose personal information where reasonably necessary to operate our Services, complete transactions or comply with legal requirements.

Recipients may include:

Shopify and Technology Providers

Our online store uses Shopify.

Information may be processed by Shopify and other technology providers that help host, operate, maintain and secure our online store.

Payment Providers

Information may be shared with:

• Payment processors;

• Banks;

• Card networks;

• Payment service providers; and

• Fraud-prevention providers

where necessary to process and secure transactions.

Shipping and Fulfilment Providers

Information necessary to fulfil and deliver an order may be shared with:

• Warehouses;

• Fulfilment providers;

• Postal services;

• Couriers;

• Shipping companies; and

• Delivery tracking providers.

Information shared for delivery purposes may include:

• Recipient name;

• Shipping address;

• Postal code;

• Telephone number;

• Email address;

• Order reference;

• Package information; and

• Delivery instructions.

Customer Service Providers

Where applicable, information may be shared with service providers that help us:

• Respond to customer enquiries;

• Manage complaints;

• Provide technical support; or

• Process returns and refunds.

Analytics and Marketing Providers

Where permitted by law, information may be processed by analytics, marketing or advertising providers to:

• Analyze website use;

• Measure website performance;

• Measure advertising effectiveness; and

• Provide relevant promotional content.

Professional Advisers

We may provide relevant information to:

• Accountants;

• Auditors;

• Lawyers;

• Insurers; and

• Other professional advisers

where reasonably necessary.

Government and Legal Authorities

We may disclose personal information where required to:

• Comply with applicable law;

• Respond to a lawful government request;

• Comply with a court order;

• Assist law enforcement;

• Prevent or investigate fraud;

• Protect our legal rights; or

• Protect the rights and safety of others.

Business Transactions

If our business is involved in a merger, acquisition, restructuring, financing, insolvency or transfer of business assets, relevant personal information may be disclosed as part of that transaction where permitted by law.

We do not sell customer personal information to third-party advertisers.

8. Shopify

Our online store is powered by Shopify.

Shopify may process information relating to your use of our store in order to provide, maintain, secure and improve its e-commerce platform and related services.

Information submitted through our online store may therefore be transmitted to Shopify and other service providers used to operate the Services.

Where Shopify independently determines the purposes and means of certain processing activities, its own privacy terms may apply to that processing.

9. Cookies and Similar Technologies

Our online store and service providers may use cookies and similar technologies.

Cookies may be used to:

• Keep the website functioning correctly;

• Maintain your shopping cart;

• Maintain account sessions;

• Remember preferences;

• Support checkout;

• Protect website and account security;

• Detect suspicious activity;

• Understand website traffic;

• Analyze website performance;

• Improve the shopping experience;

• Measure marketing activity; and

• Provide relevant advertising where permitted.

Essential Cookies

Essential cookies are required for important website functions such as:

• Shopping carts;

• Account login;

• Checkout;

• Payment processing;

• Order processing; and

• Website security.

Analytics Cookies

Analytics cookies may help us understand how visitors use our online store and how our Services can be improved.

Advertising and Marketing Cookies

Where used, advertising cookies may help measure marketing campaigns and provide more relevant advertising.

Where applicable law requires consent, non-essential cookies will only be activated after appropriate consent has been obtained.

You may be able to manage cookies through your browser settings or through cookie preference controls available on our online store.

Please note that disabling certain cookies may affect the operation of some website features.

10. Marketing Communications

Where permitted by law, we may send information regarding:

• Products;

• Promotions;

• Special offers;

• Store updates; and

• Other marketing communications.

Where consent is required, such communications will only be sent after valid consent has been obtained.

You may unsubscribe from marketing communications at any time by:

• Using the unsubscribe option contained in a marketing email;

• Adjusting available communication preferences; or

• Contacting us through our Contact Us page.

Transactional messages relating to orders, payments, delivery, returns, refunds, account administration or security are not marketing communications and may still be sent where necessary.

11. International Data Transfers

Some service providers used to operate our online store, including Shopify, payment providers, analytics services and other technology providers, may process personal information outside your country of residence.

As a result, personal information may be transferred to countries whose data protection laws differ from those applicable in your country.

Where personal information is transferred outside the European Economic Area and applicable law requires additional safeguards, an appropriate lawful transfer mechanism will be used.

Such mechanisms may include:

• An applicable adequacy decision;

• Standard Contractual Clauses;

• Approved contractual safeguards;

• Binding corporate rules where applicable; or

• Another lawful transfer mechanism.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by law.

Retention periods may depend on:

• The duration of your customer relationship;

• Customer account requirements;

• Order fulfilment;

• Delivery requirements;

• Return and refund periods;

• Accounting requirements;

• Tax obligations;

• Fraud-prevention requirements;

• Warranty or customer support requirements;

• Legal limitation periods;

• Dispute resolution; and

• The establishment, exercise or defence of legal claims.

When information is no longer reasonably required, it may be securely deleted, anonymized or otherwise disposed of in accordance with applicable requirements.

13. Data Security

We use reasonable administrative, organizational and technical measures designed to protect personal information against:

• Unauthorized access;

• Accidental loss;

• Unauthorized disclosure;

• Misuse;

• Unauthorized alteration;

• Destruction; and

• Other unlawful processing.

Security measures may include:

• Access controls;

• Authentication measures;

• Secure service providers;

• Website security technologies;

• Encryption where appropriate;

• Fraud monitoring; and

• Restricted access to information.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable measures to protect their own login credentials and devices.

14. Children's Privacy

Our Services are intended for customers who are legally capable of entering into a purchase agreement.

We do not knowingly collect personal information from children in violation of applicable law.

Where appropriate, minors should obtain the permission and supervision of a parent or legal guardian before:

• Using our Services;

• Creating a customer account;

• Placing an order; or

• Providing personal information.

If a parent or legal guardian believes that a child has provided personal information without appropriate authorization, please contact us through our Contact Us page.

Where required by law, we will take reasonable steps to delete or restrict that information.

15. Your Privacy and Data Protection Rights

Depending on your country, applicable law and the circumstances of processing, you may have rights including the right to:

Right of Access

You may request confirmation as to whether we process your personal information and request access to eligible information.

Right to Correction

You may request correction of inaccurate personal information or completion of incomplete information.

Right to Deletion

You may request deletion of your personal information in circumstances provided by applicable law.

Right to Restrict Processing

You may request restriction of processing in certain circumstances.

Right to Object

You may object to certain processing based on legitimate interests where applicable.

Right to Object to Direct Marketing

You may object to the use of your personal information for direct marketing at any time.

Right to Data Portability

Where legally applicable, you may request certain personal information in a structured, commonly used and machine-readable format and may have the right to transmit that information to another controller.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

Right to Lodge a Complaint

You may have the right to submit a complaint to the competent data protection supervisory authority in your country or region.

These rights are not absolute and may be subject to legal conditions and exceptions.

For example, we may need to retain certain information to:

• Complete an order;

• Meet accounting or tax obligations;

• Prevent fraud;

• Resolve disputes; or

• Establish, exercise or defend legal claims.

16. How to Submit a Privacy Request

To exercise a privacy or data protection right, please contact us through the Contact Us page on our online store.

When submitting a request, we may ask you to provide information such as:

• Your full name;

• Email address associated with your account or order;

• Order number where relevant;

• Description of your request; and

• Information reasonably necessary to verify your identity.

We may request additional information where reasonably necessary to prevent unauthorized disclosure, alteration or deletion of personal information.

We will respond within the period required by applicable law.

17. Privacy Complaints

If you have concerns about how we process your personal information, please contact us through our Contact Us page so that we can review the matter.

Depending on where you live and the applicable law, you may also have the right to submit a complaint to a competent data protection supervisory authority.

Submitting a complaint to us does not affect any other rights available to you under applicable law.

18. Third-Party Websites and Services

Our online store may contain links to websites, social media platforms or online services operated by third parties.

We are not responsible for the privacy, security or data-handling practices of independent third parties.

When you leave our online store or interact with a third-party service, the information you provide may be governed by that third party's own privacy policy and terms.

We recommend reviewing the applicable privacy information before providing personal information to a third-party website or service.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our Services;

• Changes to our business practices;

• Changes to technology providers;

• Changes to legal or regulatory requirements; or

• Other operational reasons.

The latest version will be published on our online store together with the revised “Last updated” date.

20. Contact Us

If you have questions about this Privacy Policy, the personal information we process or your privacy rights, please contact us through the Contact Us page available on our online store.

Company: Dansk Produktionsteknologi ApS
CVR number: 39604787
Director: Jakob Stepping Pedersen
Registered address: Brå Møllevej 12, 8783 Hornsyld, Denmark
Country: Denmark