Return and Refund Policy

Last updated: August 25, 2026

This Return and Refund Policy applies to purchases made through our online store operated by Dansk Produktionsteknologi ApS.

We want our customers to shop with confidence. Please review this policy carefully before making a purchase.

1. 30-Day Return Policy

We offer a 30-day voluntary return period for eligible products.

You may request a return within 30 days from the date you receive your order.

To qualify for a voluntary return, the product should generally:

  • Be in the same condition as when it was received;

  • Be unused, unworn and undamaged;

  • Include all original accessories, components, manuals and other included items;

  • Be returned in its original packaging where reasonably possible; and

  • Be accompanied by valid proof of purchase, such as an order confirmation or receipt.

Products that are used, damaged, incomplete or materially altered after delivery may not qualify for a full refund under our voluntary return policy.

This voluntary 30-day return policy does not limit any mandatory consumer rights available under applicable law.

2. How to Request a Return

Before returning any product, please contact us through the Contact Us page on our online store.

Please provide:

  • Your full name;

  • Order number;

  • Email address used for the order;

  • Product you wish to return;

  • Reason for the return; and

  • Photographs or videos where relevant.

Please do not send a product back before receiving return instructions from us.

Once your return request has been reviewed, we will provide the appropriate return instructions and, where applicable, information regarding the return shipping method.

Approved returns should be sent according to the instructions provided by our customer service team.

Our registered business address is:

Dansk Produktionsteknologi ApS
Brå Møllevej 12
8783 Hornsyld
Denmark

Please contact us before sending any return to this address, as the appropriate return destination may depend on the product, warehouse or fulfilment location.

3. Damaged, Defective or Incorrect Products

Please inspect your order as soon as possible after delivery.

Contact us promptly if:

  • Your product arrives damaged;

  • The product is defective;

  • You receive the wrong product;

  • Parts, accessories or components are missing; or

  • The parcel shows significant signs of damage during transportation.

When contacting us, please provide your order number together with clear photographs or videos showing the problem.

After reviewing the information, we will provide an appropriate solution in accordance with applicable consumer law. Depending on the circumstances, this may include:

  • Repair;

  • Replacement;

  • Return;

  • Partial refund; or

  • Full refund.

Where the return is required because the product is defective, damaged, incorrect or otherwise non-conforming due to an error attributable to us, reasonable return shipping costs will normally be covered by us where required by applicable law.

4. Non-Returnable Products and Exceptions

Certain products may not be eligible for return under our voluntary return policy due to their nature.

These may include:

  • Products made to your specifications or clearly personalized;

  • Perishable products or goods that deteriorate rapidly;

  • Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed;

  • Hazardous materials;

  • Flammable liquids or gases;

  • Products that become inseparably mixed with other goods after delivery; and

  • Other products that are legally excluded from cancellation or return rights.

Gift cards may also be excluded from our voluntary return policy where permitted by law.

Any exclusions under our voluntary return policy do not remove or restrict mandatory statutory rights, including rights relating to defective, damaged, incorrect or non-conforming goods.

Discounted or sale products remain subject to any mandatory consumer rights that apply.

5. Exchanges

If you wish to receive a different product, model, size or variation, please contact us first.

Depending on availability, we may:

  • Arrange an exchange; or

  • Ask you to return the original product and place a new order.

Direct exchanges cannot always be guaranteed because inventory availability may change.

6. EU/EEA 14-Day Statutory Right of Withdrawal

Consumers in the European Union and European Economic Area who purchase eligible goods online generally have a statutory right to withdraw from a distance purchase within 14 days without giving a reason, subject to applicable legal exceptions.

For goods, the withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, take physical possession of the goods.

To exercise your statutory right of withdrawal, you must inform us of your decision before the withdrawal period expires.

You may do this by contacting us through the Contact Us page on our online store and providing a clear statement that you wish to withdraw from the purchase.

After notifying us of your withdrawal, you must return the goods without undue delay and, in any event, no later than 14 days after the date on which you informed us of your decision to withdraw.

You may inspect and handle the product only to the extent reasonably necessary to determine its nature, characteristics and functioning.

You may be responsible for any reduction in the value of the goods resulting from handling beyond what would reasonably be permitted when examining the product in a physical retail store.

7. Exceptions to the Statutory Right of Withdrawal

The statutory right of withdrawal may not apply to certain goods or services where an exception is permitted under applicable law.

Examples may include:

  • Goods made to the consumer's specifications or clearly personalized;

  • Goods that are liable to deteriorate or expire rapidly;

  • Sealed goods that are not suitable for return for health protection or hygiene reasons after being unsealed;

  • Goods that become inseparably mixed with other items after delivery;

  • Sealed audio recordings, video recordings or computer software after the seal has been removed; and

  • Other goods or services legally excluded from the statutory withdrawal right.

These exceptions do not affect your statutory rights where products are defective, damaged, incorrect or otherwise non-conforming.

8. Return Shipping Costs

EU/EEA Statutory Withdrawal

Where you exercise an applicable 14-day statutory right of withdrawal because you have changed your mind, you are responsible for the direct cost of returning the goods, provided that you were properly informed of this responsibility.

This may include:

  • Return postage;

  • Courier charges;

  • Packaging expenses; and

  • Other direct costs of sending the goods back.

Please do not send returns on a Cash on Delivery, postage-due or freight-collect basis unless we have expressly agreed to this beforehand.

We recommend using a secure and trackable shipping service and keeping your shipping receipt and tracking information until the return has been completed.

Defective, Damaged or Incorrect Products

You will not normally be responsible for reasonable return shipping costs where the return results from:

  • A defective or non-conforming product;

  • A product damaged before or during delivery;

  • An incorrect product supplied by us;

  • Missing components or accessories; or

  • Another confirmed error attributable to us.

Please contact us before returning such a product so that we can provide the appropriate instructions.

Voluntary Returns

For voluntary change-of-mind returns made under our 30-day return policy, the customer is generally responsible for return shipping costs unless otherwise agreed or required by applicable law.

9. Return Inspection

Once we receive a returned product, we will inspect it.

We may check:

  • The condition of the product;

  • Whether accessories and components are included;

  • Whether the product has been used or damaged;

  • Whether the return complies with this policy; and

  • Whether there has been handling that has reduced the product's value.

We will notify you whether the return has been approved.

Where permitted by law, products returned in a used, incomplete or damaged condition may result in an appropriate deduction from the refund to reflect any reduction in value.

Mandatory consumer rights remain unaffected.

10. Refunds Under the EU/EEA Statutory Right of Withdrawal

Where you validly exercise an applicable statutory right of withdrawal, we will reimburse payments received from you in connection with the withdrawn purchase, including the cost of our least expensive standard delivery option offered for the order.

If you selected an expedited, express or more expensive shipping method, we are not required to reimburse the additional amount above the cost of the least expensive standard delivery option.

Reimbursement will be made without undue delay and, in any event, within 14 days after we are informed of your decision to withdraw, subject to applicable law.

For physical goods, we may withhold reimbursement until:

  • We receive the returned goods; or

  • You provide acceptable evidence that the goods have been sent back,

whichever occurs first.

Unless otherwise agreed, refunds will generally be made using the same payment method used for the original transaction.

You will not be charged a fee by us solely for processing a statutory withdrawal refund.

11. Refunds Under Our Voluntary 30-Day Return Policy

For returns that fall under our voluntary 30-day return policy rather than a statutory withdrawal right, we will inspect the returned product before approving the refund.

If the return is approved, the refund will normally be processed to the original payment method within 10 business days after approval.

Depending on the payment method, bank, card issuer or payment service provider, additional processing time may be required before the refund appears in your account.

If your original payment method cannot reasonably be used for the refund, we may contact you to arrange an appropriate alternative refund method.

12. Order Cancellation

If you wish to change or cancel an order before it has been dispatched, please contact us as soon as possible through our Contact Us page.

We will make reasonable efforts to assist you.

However, once an order has entered fulfilment or has been dispatched, it may no longer be possible to cancel or modify it before delivery.

Any mandatory statutory cancellation or withdrawal rights remain unaffected.

13. Refused or Unclaimed Deliveries

Refusing delivery or failing to collect a parcel does not automatically constitute a valid return or statutory withdrawal notice.

If you no longer wish to receive an order, please contact us as soon as possible.

Where permitted by applicable law, reasonable costs resulting from an unjustified refused or unclaimed delivery may be deducted from a voluntary refund.

This provision does not limit any mandatory consumer rights.

14. Proof of Purchase

We may require reasonable proof of purchase before processing a return, exchange or refund.

Acceptable proof may include:

  • Shopify order confirmation;

  • Order number;

  • Purchase receipt;

  • Payment confirmation; or

  • Other documentation reasonably demonstrating that the product was purchased from our store.

15. Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict or replace any rights that cannot lawfully be excluded under applicable consumer protection legislation.

If any provision of this policy conflicts with mandatory consumer protection law, the applicable mandatory law will prevail.

16. Company Information

This online store is operated by:

Company name: Dansk Produktionsteknologi ApS
CVR number: 39604787
Director: Jakob Stepping Pedersen
Registered address: Brå Møllevej 12, 8783 Hornsyld, Denmark
Country: Denmark

For questions about an order, return, exchange or refund, please contact us through the Contact Us page available on our online store.

17. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our business operations, procedures or applicable legal requirements.

The latest version will be published on our online store together with its updated revision date.